Refund and Returns Policy
Burned to Memory Returns Policy
Last updated: May 16, 2025
We understand that there may come a time to return a purchase and we aim to make the returns process as simple as possible.
If you’re looking to return or exchange your order, we offer returns within 14 days of purchase. You can return your product for store credit.
Please note: All returned items must be in new and unused condition, with the original tags and labels attached.
Return Process
To return an item, email us at shawn@burnedtomemory.com with your Order Number and return reason and our support team will be happy to assist you with the next steps.
Refunds
After receiving your item/s and inspecting the condition, we will process your refund or exchange. Please allow at least 5 days from the receipt of your item/s for your return to be processed.
Questions
For questions relating to our returns policy, please contact us at shawn@burnedtomemory.com
At Burned to Memory, we are committed to providing high-quality apparel for the SkyWest Boise Maintenance team. Your satisfaction is important to us. Please read our policy below regarding refunds and returns. If you have questions about your recent purchase, feel free to visit your My Account page or contact our support team. For a complete understanding of your rights and obligations, we encourage you to also review our Terms and Conditions.
Need further assistance with a return or have questions about our policies? Our customer service team is ready to help. You can also review our shopping cart and checkout process for details on order finalization.